Refund policy

Return & Refund Policy

 

Thank you for shopping with us. We strive to provide high-quality products and excellent customer service. Please review our return and refund policy below.

 

1. No Returns or Refunds for Change of Mind

We do not accept returns or offer refunds for purchases made due to a change of mind. Please review your order carefully before completing your purchase.

2. Returns for Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. To be eligible for a return or exchange:

  • You must provide proof of purchase (order number and receipt).
  • You must send us clear photos of the damaged or defective item.
  • The item must be unused and in its original packaging.

Once we review your request and confirm the defect, we will offer a replacement or a refund based on product availability.

 

3. Incorrect or Missing Items

 

If you receive the wrong product or your order is missing items, please notify us within 7 days of delivery. We will verify your claim and send you the correct items as soon as possible.

 

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used food products (e.g., snacks, ramen).
  • Personal care or cosmetic items (e.g., skincare, makeup) due to hygiene reasons.
  • Products that have been damaged after delivery due to improper storage or handling.

5. How to Request a Return or Refund

To request a return or refund, please contact our customer support at bbkoreangrill@gmail.com with the following details:

  • Order number
  • Photos of the damaged, defective, or incorrect item
  • A brief description of the issue

We will review your request and provide further instructions.

6. Refund Processing Time

If a refund is approved, it will be processed within 5-10 business days to the original payment method. Shipping fees are non-refundable unless the return is due to our error.

7. Shipping Costs for Returns
If a return is required, the customer may be responsible for shipping costs unless the return is due to our mistake (e.g., defective, damaged, or incorrect items).

We appreciate your understanding and cooperation. If you have any questions, please contact us at bbkoreangrill@gmail.com.